Well it looks like Iceland has got its revenge on the rest of Europe for daring to ask them to pay back the money that they owe us when their dodgy banking system went pop. They turned on a volcano and closed Europe down for a week with a cloud of dust.
The whole European Meteorological community agreed that this dust could bring down planes, it's already happened before; and so planes stayed on the ground. We did of course have a regular feast of pontificating idiots including some people who run airlines, who knew better than the scientists and said the no-fly rule was unnecessary/bureaucratic/too cautious and planes should be allowed to fly. As far as I could see these weighty judgements were formed on the basis of knowing dam all about anything but not being afraid to express an opinion on that basis. I wonder if the airline boss who was so sure that there wasn't a problem would have been quite so keen to speak out if one of his planes had gone down.
Anyway, the customer service thing. BAA, who operates Heathrow, and other airports, and Gatwick and Luton, have all announced that they will not charge passengers for the extra parking that they have used. Indeed at one site staff apparently just waved drivers through without taking any payment at all. Did the airports have the right to charge? They certainly did but they can spell customer service, and didn't make a bad situation worse. Well done out there.
We all know that if companies want to be more reputable, they will definitely be considerate enough in knowing all their clients' concerns and requests. Nice to know how these airports responded to extra parking fees of the passengers. Let's just hope that in time, all companies and businesses can really exercise good customer service because it's for their own good too.
Posted by: call center | 30 January 2011 at 11:32 PM